Delivery Information

All of our parcels are couriered via Parcelforce or DHL and require signature upon delivery.

Costs and estimated delivery times:

Destination Service Time Cost
UK Parcelforce 5 working days £6.00
Ireland Parcelforce 5 working days** £11.20
Belgium, Netherland & Luxembourg Parcelforce 5 working days** £10.65
Italy, Spain, Portugal & Greece Parcelforce 5 working days** £17.70
Rest of Europe Parcelforce 5 working days** £20.50
USA/Canada DHL 5 working days** £21.60
Rest of the World DHL 5 working days** £29.60
Collection from Sighthill Campus   2 working days FREE

**Please note that transit times given above are for guidance only. They are based on deliveries to major destinations, do not include time in customs and are provided as a guide only. Transit times can vary depending on the size and content of the parcel, as well as the destination locations within each country.

There may also be circumstances beyond DHL and Parcelforce’s control which affect transit times, such as adverse weather conditions.

Postage times are subject to change due to national and local holidays.

Track Your Order

To check your order status, just click on the ‘Your Orders’ link at the top of the page, sign in to this website and then View orders.

  • Order Received means your order hasn't been processed yet.
  • Order Processing means your order has been packed up ready for despatch.
  • Order Despatched means your order has been sent, and you will receive an email confirming despatch.
  • Order Part-Despatched means part of your order has been sent and you will receive an email confirming despatch.
  • Order Cancelled means your order has been cancelled by either you or us.

Please note that for orders for collection from our Sighthill Campus, your order will be ready within two working days of receiving your Dispatched Email however this is subject to change due to national and local holidays as well as weekends.

What to do if your order fails to arrive

If your order has exceeded the expected delivery timescale as set out above, please contact us, and we will happily look into this.

Click and Collect

If you would prefer to collect your order, you can collect from our office at Sighthill Campus between 9am - 4pm free of charge:
Room 5.B.24
Edinburgh Napier University
Sighthill Campus
Sighthill Court
Edinburgh
EH11 4BN

Please note that for orders for collection from our Sighthill Campus, your order will be ready within two working days of receiving your Dispatched Email however this is subject to change due to national and local holidays as well as weekends.

Please bring a print-out of your order to collect your items. You will be charged for your items at the point of ordering online.